Policies
Returns and Replacements
Lost mail, damaged goods, and what we can do about it.
Lost or damaged mail
Please contact us within 30 days of delivery for damaged mail. If an envelope appears lost, contact us once the expected delivery window for your destination has passed. Replacements are subject to remaining inventory; if an edition has run out, we'll work out a fair alternative with you. Write to theclassicalsnail@gmail.com.
Returns
Because each edition is printed to order in small quantities, we don't accept returns of opened mailings. If something arrived wrong, email theclassicalsnail@gmail.com and we'll make it right.
Undeliverable mail
If an envelope is returned as undeliverable we'll contact you to confirm the address and re-send once, at no cost.